Once you have agreed to allow an attempt at file recovery, carefully package your faulty device and ship (or drop off) to the following address:
You will be given a Job ID number once you have contacted us.
Laptops:
Many laptop hard drives can be removed by releasing a screw, or clip, and then sliding the drive out. On other models removal of the hard drive may require that case be opened. If this is the case, we recommend that you send the entire machine, including power cables. We will take the responsibility for removing the drive, and putting it back after repairs, if this is what you need.
Desktop Machines:
The hard drive is the size of a paper-back book. It is a, usually silver but sometimes black, piece of equipment. It is generally mounted with a few screws, and is attached to a gray ribbon cable, and a power cable. If you are comfortable with opening your machine, you should be able to remove it with no problems. Otherwise, get some more expert help, or call us and we will be glad to try to walk you through.
Servers:
If you know where the drive(s) are located in the machine, you may be able to remove them without any tools. They will be held by some simple latching system. You may want to consult with the manufacturer, or call us and perhaps we can help.